FAQ's
FAQ’s
Please include your 4-digit order number (e.g., #1234) to help us assist you faster.
1. How to Update My Shipping Address
Q: I need to update my shipping address. How can I do this?
A: If your order hasn’t shipped yet, contact us immediately at support@john-harden.com with your updated address and order number. If the order is still processing, we’ll update it. Once dispatched, the address cannot be changed.
2. Where Is My Order?
Q: I’ve ordered from John Harden. When will I receive my order?
A: Orders typically arrive within 10–15 business days. Once shipped, you’ll receive a confirmation email with tracking details. If there are any delays or issues, we’ll keep you informed.
3. How to Track My Order
Q: How can I track my order once it has shipped?
A: You’ll receive a tracking link in your shipping confirmation email. Click the link to view your order status. If you run into any issues, contact us at support@john-harden.com.
4. Why Hasn’t My Order Shipped Yet?
Q: I placed my order a few days ago, but it hasn’t shipped. What’s happening?
A: Your order may still be processing. Delays can happen due to high demand, stock availability, or payment issues. You’ll receive a tracking number as soon as your order ships.
5. What If My Order Says Delivered But I Haven’t Received It?
Q: The tracking says my order was delivered, but I haven’t received anything.
A: Double-check around your property, mailbox, or with neighbors. Sometimes carriers mark packages as delivered early. Still no luck? Reach out to your local post office, then contact us at support@john-harden.com.
6. How Do I Return or Exchange an Item?
Q: I’m not satisfied with my purchase. How do I return it or exchange it?
A: We’re here to help. Email us at support@john-harden.com and we’ll guide you through the process. Include your order number and let us know if you’d prefer a return or an exchange.
7. What Should I Do If I Received a Damaged Item?
Q: My order arrived damaged. What should I do?
A: Email support@john-harden.com with clear photos of the damaged item. We’ll take care of it with a replacement or refund.